jiiwin Privacy Policy

This Privacy Policy ("Policy") governs the collection, use, processing, storage, and disclosure of personal information by jiiwin ("jiiwin", "we", "us", "our") in connection with the online gaming platform operated at jiiwin.cam ("the Platform") and all associated services offered therein.

By registering an account on jiiwin, accessing the Platform, or otherwise engaging with our Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jiiwin Platform or Services.

This Policy should be read together with jiiwin's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document.

For the purposes of the Data Privacy Act of 2012, jiiwin acts as the Personal Information Controller (PIC) in respect of all personal data collected from users of the Platform. As PIC, jiiwin determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

jiiwin has appointed a designated Data Protection Officer (DPO) responsible for overseeing data protection compliance, handling data subject requests, and acting as the primary point of contact for the National Privacy Commission (NPC) of the Philippines. Contact details for the DPO are provided in Section 16 of this Policy.

jiiwin collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:

jiiwin collects personal data through the following means:

• Direct Provision: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions.
• Automated Collection: Technical data such as IP addresses, device identifiers, and session activity collected automatically when you access or interact with the Platform.
• Payment Processors: Transaction confirmations and reference numbers received from GCash, PayMaya, BPI, BDO, Metrobank, and other integrated payment services.
• Third-Party Identity Verification Services: Results of identity and age verification checks conducted through licensed KYC service providers.
• Cookies and Similar Technologies: Behavioural and session data collected through cookies as described in Section 12 of this Policy.

jiiwin processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your jiiwin account.
• Age and Identity Verification: Confirming that you are at least 21 years of age and verifying your identity in compliance with PAGCOR regulations and anti-money laundering requirements.
• Transaction Processing: Facilitating GCash, PayMaya, and bank deposit and withdrawal transactions.
• Regulatory Compliance: Meeting obligations under Philippine anti-money laundering law (AMLA), PAGCOR regulatory requirements, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and abuse of the Platform.
• Customer Support: Responding to your inquiries, complaints, and support requests through live chat and email.
• Service Improvement: Analysing aggregated usage patterns to improve Platform performance, game selection, and user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates, subject to your marketing preferences (see Section 14).
• Responsible Gaming: Monitoring gameplay patterns to identify indicators of problem gambling and administering self-exclusion and limit-setting tools.

Under the Data Privacy Act of 2012, jiiwin processes personal data on one or more of the following lawful bases:

• Consent: You have given your express consent to the processing of your data for specified purposes, such as marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
• Contractual Necessity: Processing is necessary for the performance of our contract with you — specifically, the account agreement governed by jiiwin's Terms & Conditions — including account creation, transaction processing, and support provision.
• Legal Obligation: Processing is required to comply with applicable Philippine law, including anti-money laundering obligations under the AMLA, KYC requirements under PAGCOR regulations, and data breach notification obligations under RA 10173.
• Legitimate Interests: Processing is necessary for jiiwin's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests do not override your fundamental rights and freedoms.

jiiwin does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Service Providers: GCash (G-Xchange Inc.), PayMaya, BPI, BDO, Metrobank, and other payment processors necessary to execute deposit and withdrawal transactions.
• KYC and Identity Verification Providers: Licensed third-party services that assist jiiwin in verifying the age and identity of account holders.
• Game Software Providers: Pragmatic Play, JILI, Evolution Gaming, PG Soft, and other licensed game developers who may receive anonymised session data for technical support and audit purposes.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies as required by law.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors operating under strict confidentiality and data processing agreements.
• Professional Advisors: Legal counsel, auditors, and accountants, where necessary and subject to professional confidentiality obligations.

In some circumstances, the performance of jiiwin's services may involve the transfer of your personal data to servers or service providers located outside the Philippines — for example, cloud infrastructure providers or international game software vendors.

Where such transfers occur, jiiwin takes all reasonable steps to ensure your data is protected to a standard at least equivalent to that required under Philippine law, including through the use of contractual data processing agreements incorporating equivalent data protection obligations, and by selecting vendors that maintain appropriate technical and organisational security measures.

jiiwin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the individual data subject.

jiiwin implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and jiiwin's servers is encrypted to bank-level standards.
• Data Encryption at Rest: Stored personal data, particularly KYC documents and financial records, is encrypted on jiiwin's servers.
• Access Controls: Access to personal data is restricted to jiiwin personnel and service providers who require it for their specific roles, enforced through role-based access control systems.
• Two-Factor Authentication (2FA): Available for all player accounts to provide an additional layer of login security.
• Regular Security Audits: Periodic penetration testing and vulnerability assessments conducted by qualified security professionals.
• Incident Response Plan: A documented data breach response procedure, including NPC notification within 72 hours where required under RA 10173.

While jiiwin employs industry-standard security practices, no system is entirely immune to risk. Players are strongly encouraged to use strong, unique passwords for their jiiwin accounts and to enable two-factor authentication.

Under the Data Privacy Act of 2012, you have the following rights as a data subject. jiiwin is committed to honouring these rights in a timely manner:

To exercise any of these rights, please contact jiiwin's Data Protection Officer using the contact details provided in Section 16. jiiwin will respond to your request within 15 business days of receipt.

jiiwin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help jiiwin recognise returning users, maintain login sessions, and analyse Platform usage.

The categories of cookies used by jiiwin include:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management and authentication. These cannot be disabled without rendering the Platform inoperable.
• Functional Cookies: Remember your preferences such as language settings and game lobby configurations to personalise your experience.
• Analytical Cookies: Collect anonymised data about how users interact with the Platform, used to identify performance issues and improve user experience. No personally identifiable information is collected through analytical cookies.
• Security Cookies: Assist in fraud detection and prevention by identifying unusual access patterns.

You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect your experience on the Platform.

If jiiwin determines — through its age verification procedures or at any other point — that an account was registered by an individual under 21 years of age, the account will be immediately suspended and permanently closed. Any funds deposited by an underage user will be refunded to the originating payment method, and no winnings derived from gameplay will be paid out.

If you have reason to believe that a person under 21 has registered an account on jiiwin, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved promptly.

With your consent, jiiwin may send you promotional communications including bonus offers, new game announcements, and platform updates via SMS, email, or push notifications. You may opt out of marketing communications at any time by:

• Updating your marketing preferences in the Account Settings section of your jiiwin profile.
• Clicking the unsubscribe link included in any marketing email sent by jiiwin.
• Contacting jiiwin's support team and requesting removal from marketing lists.

Opting out of marketing communications does not affect jiiwin's ability to send you essential service-related communications — such as transaction confirmations, security alerts, and account verification messages — which are not marketing in nature and are sent on the basis of contractual necessity.

jiiwin reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via email or platform notification at least 7 days before the effective date of the revised Policy.

The current version of this Policy, including the effective date, is always available at jiiwin.cam/privacy-policy. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how jiiwin protects your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or jiiwin's handling of your personal data, you may contact our Data Protection Officer (DPO) using the details below:

• Email: [email protected]
• Subject Line: Data Privacy Request / DPO Enquiry
• Response Time: jiiwin aims to acknowledge all data privacy requests within 5 business days and resolve them within 15 business days.
• Live Chat: Available 24/7 through the jiiwin Platform for immediate assistance.